Our support staff is dedicated to answer any of your questions. As we are getting lots of questions, sometimes we might not respond as quickly as we would like to.
Therefore we’d like to refer you to our “Frequently Asked Questions“-section of our wiki.
For more technical issues we recommend searching through our “Troubleshooter” to possibly find a quick solution.
If the FAQ or troubleshooter can’t provide you with the answer you can also try finding an answer for your problem on our Ultimaker Forum or in our Ultimaker Google group. Note that at the forums, you will be helped more quickly because there are usually people from your time-zone available to help out.
In the case that you still haven’t found an answer to your question(s) we’re happy to help you. When contacting support, please provide us with your order number and try to describe your problem as detailed as possible. This will enable us to solve the problems you’re experiencing with greater accuracy and efficiency.                                                                   Submit a Support ticket here.
Submit a Sales inquiry here.
Quality statements
Operating within a culture of continuous improvement, Ultimaking Ltd. is committed to meet and exceed your expectations through product and service excellence.
In case you are not satisfied with our product, please let us know. We value your feedback and will use this to further develop our processes.
